Your pack shipment

Packages are usually shipped within 2 days after receipt of payment. It is best to pay by direct means (credit card or debit or by an e-walet eg paypal or others), so that the staff begins the preparation of the order. In case of payment by bank transfer, which may take several days, it is advisable to send a confirmation of the transfer by e-mail. Packages are shipped via GLS or Global Express with a tracking number and delivered without signature.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. Box sizes are appropriate and your items are properly protected.

Cost and delivery times

The shipping cost depends on the size and weight of the order, the country of destination and the selected mail option. The full list of shipping costs for all countries can be found here.

Return policy :

You received your clothes but you did not have the crush? No problem, here are the steps to follow:

WHAT IS OUR RETURNS POLICY?

Items must be returned within 14 days of receiving your order.

You must not have worn or washed items.

Beauty products, pierced jewelry or swimwear (if the hygiene protection has been removed) can not be returned for health and hygiene reasons.

We can not refund jewelery for drilled locations or swimwear if the hygiene protection has been removed, moved or damaged.

You must try the shoes inside.

All tags in the article must still be attached.

You can not return beauty products and accessories.

All returns are made at your expense. You must however keep your proof of sending until receipt of your refund, in case your order is lost on the way to Muribay.com.

HOW LONG TIME DO I HAVE TO RETURN AN ARTICLE?

You must return items that do not suit them within 28 days of receiving the order. Thank you to return the items in their original packaging. For complete information on items that can be returned, see "WHAT IS OUR RETURN POLICY".

HOW TO RETURN AN ITEM ?

1. Repack the item with its tags attached in its original packaging or in a strong, waterproof package.

2. Cover the label with your address with the return label with the following address: Serenity Services 14 Rue Albert Einstein Street 77420 Champs sur Marne France.

3. Return the parcel to La Poste post office and collect proof of delivery. Do not send the package without proof of sending.

4. Keep your proof of delivery, you will need it to prove your return. Remember to add your order number on your return label. If you lost it, you can find it in "My Account", Order History section.

HOW MUCH COSTS THE RETURN OF AN ARTICLE?

Unfortunately, we can not offer a free returns service. Returns must be made at your expense. Please return your items using a standard service with tracking.

HOW LONG WILL I TAKE THE TREATMENT OF MY RETURN?

We aim to process your return as soon as possible, but the processing of your refund may sometimes take up to 21 days after the return of your items. If you have not received a refund within 30 days of returning the items, contact us by sending us the proof of shipment information on your postage and we will verify for you.

I WISH TO RETURN A PRODUCT BUT I LOST MY ORDER

You received your clothes but you did not have the crush? No problem, here are the steps to follow:

Sign into your account

Check the history of your orders and select the one you want to return

You found it ? Simply printed the details of the order

If you do not have an account - no problem you can still return your items.

Pack items you do not want to park with a note including your name and order number (found in your confirmation email), and mail it to the nearest post office. Keep your ticket carefully as proof of sending.

Would you like to join the bellutina.com community? Create your account here